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OpenText™ "WFO Video Series: Defining a Positive Customer Experience"
OpenText™ | Blogs 09.01.2018 EN 2017 , Blogs , WFO Video Series , Englisch OpenText™ "WFO Video Series: Defining a Positive Customer Experience" To paraphrase that old adage about art: I may not knowTo paraphrase that old adage about art: I may not know much about customer experience, but I know what I like. As professionals in the contact center business, we know a thing or two about customer experience because we live and breathe it every day...
09.01.2018
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OpenText™ "WFO Video Series: Driving Contact Center Awareness"
OpenText™ | Blogs 02.01.2018 EN 2017 , Blogs , WFO Video Series , Englisch OpenText™ "WFO Video Series: Driving Contact Center Awareness" I have had the pleasure of speaking with Donna Fluss, PresideI have had the pleasure of speaking with Donna Fluss, President of DMG Consulting, on numerous occasions, and she often ends her sessions with a very compelling illustration – a boardroom table with one empty seat. She then asks the audience...
02.01.2018
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OpenText™ "When Personalization Backfires"
OpenText™ | Blogs 26.12.2017 EN 2016 , Blogs , Englisch OpenText™ "When Personalization Backfires" A colleague of mine recently shared a story from The New York Times about a woman who signed up for aA colleague of mine recently shared a story from The New York Times about a woman who signed up for an app to take her day-by-day through what to expect during pregnancy. Sadly, she lost the baby soon after, and let the app know. The app sent condolenc...
26.12.2017
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OpenText™ "Digital Asset Management Underpins the Customer Journey"
Thomas Pollinger 19.12.2017 EN 2016 , Blogs , Englisch OpenText™ "Digital Asset Management Underpins the Customer Journey" Über den AutThis article on LinkedIn about the customer journey is excellent, because it’s not just the usual one-sided, “how to engage and attract more customers” spiel. It speaks to the entire Customer Lifetime Value and the importance of continuing to delight...
19.12.2017
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OpenText™ "Cherry Picking Makes Employees Frustrated"
OpenText™ | Blogs 19.12.2017 EN 2016 , Blogs , Englisch OpenText™ "Cherry Picking Makes Employees Frustrated" Have you ever had a performance review with your boss where he or she picks the absolutelyHave you ever had a performance review with your boss where he or she picks the absolutely worst issue to talk about? Has this ever created the perception that your boss was “cherry picking” the specific scenario just make a point? Well, you shouldn’t..
19.12.2017
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OpenText™ "Revive Your Struggling Testing Programme With a Hackathon"
OpenText™ | Blogs 12.12.2017 EN 2016 , Blogs , Englisch OpenText™ "Revive Your Struggling Testing Programme With a Hackathon" There are a lot of posts out there with titles like “10 A/B testing mistakThere are a lot of posts out there with titles like “10 A/B testing mistakes you are making”. They offer advice on sample sizes and statistical pitfalls. Truthfully however, few conversion programmes struggle because of this type of mistake...
12.12.2017
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OpenText™ "8 Signs Other Than Lift That Prove Testing Program Success"
OpenText™ | Blogs 05.12.2017 EN 2016 , Blogs , Englisch OpenText™ "8 Signs Other Than Lift That Prove Testing Program Success" When it comes to testing program success, lift is undoubtedly the most poWhen it comes to testing program success, lift is undoubtedly the most popular or most used metric to measure success. The reason for its popularity is that for executives or sponsors of the testing program, it is tangible and can be measured in dollar...
05.12.2017
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OpenText™ "Luke Skywalker – Content Jedi or Joker?"
OpenText™ | Blogs 28.11.2017 EN 2016 , Blogs , Englisch OpenText™ "Luke Skywalker – Content Jedi or Joker?" Mark Hamill is a good guy. I’ve been lucky enough to meet him on a couple of occasions in thMark Hamill is a good guy. I’ve been lucky enough to meet him on a couple of occasions in the past, and was looking forward to his closing keynote at the recent Content Marketing World conference in Cleveland. But the keynote address from the man best...
28.11.2017
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OpenText™ "The Future of Information: Business Network: Extreme Connectivity"
OpenText™ | Blogs 21.11.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: Business Network: Extreme Connectivity" Organizations that incoOrganizations that incorporate extreme connectivity into their business strategy are able to support accelerated business processes with anyone, anywhere, in any format, securely. Information exchange helps control how information is delivered across...
21.11.2017
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OpenText™ "The Future of Information: OpenText Release 16 Introduces Cognitive Systems"
OpenText™ | Blogs 14.11.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: OpenText Release 16 Introduces Cognitive Systems" We’re infusinWe’re infusing our EIM platform with cognitive technologies to provide our customers with deeper levels of insight and understanding into their enterprise information. We’ve accomplished this using analytics technologies like semantics and reasoning...
14.11.2017
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OpenText™ "The Future of Information: Analytics Everywhere"
OpenText™ | Blogs 07.11.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: Analytics Everywhere" In addition to being available as a discrIn addition to being available as a discrete offering, we’ve infused analytics throughout all of our OpenText suites, including the Business Network, to deliver leading edge capabilities for information companies to mine, extract, and present the true...
07.11.2017
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OpenText™ "The Future of Information: CEM Delivers the Full Customer Journey"
OpenText™ | Blogs 31.10.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: CEM Delivers the Full Customer Journey" Customer experience isCustomer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization. A consistent customer experience is based on unified customer data. The experience must look and feel the same regardless of ...
31.10.2017
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OpenText™ "The Future of Information: BPM – Creating Digital Business Processes"
OpenText™ | Blogs 24.10.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: BPM – Creating Digital Business Processes" When information isWhen information is harnessed, organizations can reach maximum levels of efficiency, impact, and value. But in order to take advantage of these new opportunities, organizations must digitize their processes. Only when processes are digitized can ...
24.10.2017
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OpenText™ "The Future of Information: It’s Time to Rethink ECM"
OpenText™ | Blogs 17.10.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: It’s Time to Rethink ECM" ECM has evolved. It’s about more thanECM has evolved. It’s about more than just information governance. A new way to work means that ECM should foster collaboration, increase productivity, and deliver insights based on enterprise information. With new capabilities and improved features...
17.10.2017
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OpenText™ "The Future of Information: OpenText Release 16 – Digital Information Governance"
OpenText™ | Blogs 10.10.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: OpenText Release 16 – Digital Information Governance" The regulThe regulatory landscape is complex. Companies in all industries are subject to industry-specific regulations and standards, as well as regional or national regulations. At the same time, digital technologies are introducing concerns about fraud...
10.10.2017
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OpenText™ "The Future of Information: OpenText Release 16 – Robust Information Security"
OpenText™ | Blogs 03.10.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: OpenText Release 16 – Robust Information Security" As the econoAs the economy moves online, businesses are become more vulnerable to cyberattacks. The list of casualties grows every day, with big names falling victim to cyber breaches. The attacks are becoming more sophisticated and harder to trace, and they’re ...
03.10.2017
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OpenText™ "The Future of Information: OpenText Cloud 16 – The Agility to Innovate"
OpenText™ | Blogs 26.09.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: OpenText Cloud 16 – The Agility to Innovate" The Cloud is quickThe Cloud is quickly becoming a business imperative. First movers with cloud technology stand to quickly gain substantial market share, displacing incumbents with new cloud-based solutions. We want our customers to have the Cloud in their arsenal...
26.09.2017
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OpenText™ "The Future of Information: OpenText Suite 16 – From Engagement to Insight"
OpenText™ | Blogs 19.09.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: OpenText Suite 16 – From Engagement to Insight" OpenText SuiteOpenText Suite 16 is a set of four Enterprise Information Management (EIM) suites: Content Suite, Process Suite, Experience Suite, and Analytics. Each suite represents a set of integrated products that have been packaged together...
19.09.2017
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OpenText™ "The Future of Information: OpenText Release 16 – The Most Comprehensive Digital Platform"
OpenText™ | Blogs 12.09.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: OpenText Release 16 – The Most Comprehensive Digital Platform"We’re in the midst of a Digital Revolution and for every company it is digital or die. To succeed, organizations must embrace digital transformation or risk being disintermediated. Success will depend on an ability to embrace extreme automation...
12.09.2017
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OpenText™ "The Future of Information: EIM – A Single Source of the Truth"
OpenText™ | Blogs 05.09.2017 EN 2016 , Blogs , Release 16 , The Future of Information , Englisch OpenText™ "The Future of Information: EIM – A Single Source of the Truth" No matter the size of an orNo matter the size of an organization and regardless of industry, data drives business. From insurance claims to manufacturing purchase orders to contracts, company emails, strategic presentations, and e-invoices. Big or small, companies run on informa...
05.09.2017