OpenText™ | Blogs
OpenText™ "Cherry Picking Makes Employees Frustrated"
Have you ever had a performance review with your boss where he or she picks the absolutely worst issue to talk about? Has this ever created the perception that your boss was “cherry picking” the specific scenario just make a point? Well, you shouldn’t feel alone. There is a natural tendency for a manager to talk about the worst, or most recent case to make a point. For the millions of customer-facing employees around the world, this means your last customer interaction is your next coachable moment. And with the average call center agent taking between 40-80 calls per day, it is easy for a supervisor to find an example just to make a point.
do you want to know more?