We're not huge on awards at Yellow Pencil. Don't get me wrong, we're happy to get them; it's not that we're too cool for school. There's our MITX award for the Wharton School, our UBCM award for the City of Surrey, our Platinum MarCom award for Athabasca.
We all know that conflict is inevitable. The truth is a healthy workplace is not one devoid of conflict, but one where people have learned to disagree in constructive ways. In fact, the lack of conflict might indicate a workplace where people...
Sketching. It’s a great way of capturing ideas while they're still fragile. Sketching and re-sketching help us draw out and refine ideas as we work together. Sketching in a giant boardroom or on a conference call might seem simplistic, but it's is a ...
If your organization is on the web, your first job is to provide real value for your customers. And now more than ever, you have to do it quickly, efficiently, and with focus. Lean design methods can help you to better understand your organization’s ...
Fiserv, Inc. is highly regarded for its financial services technology and innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing. With over 14,500 clients...
Have you ever come across a situation where you need to hide certain structural elements of your website due to the fact that the content author may or may not place content in that area?
If you want to improve your website's search optimization, your customers' online engagement levels, and your organization's reputation then you need to get your mobile experience right. We've even got some analytics data to back that statement up.
So we’re redesigning our website. And since that apparently wasn’t enough for us, we’re overhauling our entire discovery and design process while we’re at it (we’re underachievers like that).
Unless you’ve been living under Abe Lincoln’s eyebrow on Mount Rushmore for the last decade, you know the above rings true. And whether you’re a global giant or a small organization with big web needs, we all experience these changes in technology.
What really makes BC Transit unique is the diversity of the transit systems that are all managed from one central operations centre. So when the provincial government gave BC Transit a new mandate to double ridership in ten years, the organization had...
I watched the Lego Movie on the weekend with our Lego obsessed 4-year-old; his very first trip to the movie theatre. It was the best movie I’ve seen in a long time and it paralleled some of the struggles we have designing for enterprise Content Management
Recently, the U.S. government launched HealthCare.gov (aka the “Obamacare” website), a web application to be used by its citizens who don’t have health insurance. The idea is to allow Americans to compare pricing on various health insurance plans that...
Welcome back! Let's continue our discussion about DITA and how it's maturing. One other thing that emerged from the job posting information I discussed in the past articles from this DITA series was that it matched a pattern I have seen before...
Much like the oft-maligned Canadian department store, content strategy has a stodgy reputation. Rooms full of nerds wearing outlandish glasses obsessing over spreadsheets. Okay, that happens. But! That’s not all that happens, okay?
Many of our clients such as Fiserv, the City of Surrey, and the City of Edmonton, among others, use OpenText WSM as their content management system solution. Part of my job is to come up with novel ways to allow our clients to use the environment in a...
Imagine that you’re booking a flight to Paris. If you don’t pay attention to the specifics, you might find yourself on a flight to Paris, Texas, instead of Paris, France. I’m sure you’d agree that those little details are essential. It’s an example ...
There are a variety of ways a UX designer can share their wireframes with colleagues and clients: UX sketches, Photoshop or Illustrator mockups, or tools like Axure for a little interactivity. Few of these, however, have the same impact as a working...
Thirty-nine million. Most people would agree that’s a significant number. And according to recent statistics from the World Health Organization, that’s the estimated number of people worldwide who are blind. A further 246 million have low vision...
Almost 20% of websites are powered by Wordpress today. It’s easy to use, easy to setup, easy to backup. With that in mind, why would anyone spend considerable time and money purchasing an enterprise CMS? Well, there are a few reasons...
Our team works with a pile of different CMS platforms both proprietary and open source. We praise and curse all of them frequently and equally. However, for such imperfect products, customers sure seem to like buying them over and over.