OpenText™ | Blogs
OpenText™ "Creating lifetime customers through CX"
Buying a new car can be a very exciting time. Most of us start online researching the type of car we’re looking for. Reading reviews, visiting forums, going to the manufacturer’s website, and in the end, determining which car will meet our needs. Once we’ve narrowed it down we visit a dealership. Talk to the sales team. Take a test drive. Finally, a decision is made, and we buy a car. But the experience shouldn’t end when we drive off the lot.
Customer Experience can be the key difference between a one-time customer and a lifetime customer. Presumably the experience so far has been excellent. Otherwise the customer would not have made the purchase. Now is when you need to make sure the customer stays happy.
At OpenText™, much like a dealership, you can research your software purchase online, talk to the sales team about your needs and what would be the best software to meet those needs. You can even test drive our software.
But we don’t stop there. At OpenText we strive for lifetime customers.
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