• OpenText™ | Blogs
  • 06.08.2019
  • EN

OpenText™ "Experiences made easy in the cloud"

In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At OpenText, the Customer Experience Management (CEM) team is committed to providing organizations with intelligent content services that transform and optimize customer experiences and operations for global enterprises looking to solve complex business requirements. With updates and additions to OpenText™ Media Management and OpenText™ Qfiniti in our OpenText Release 16 Enhancement Pack 5 (EP5) release, we’ve made it easier than ever to purchase and use OpenText products to deliver a better customer experience.

Announcing OpenText Qfiniti for Amazon Connect in AWS

To make our solutions easy to purchase, the OpenText workforce optimization (WFO) team is pleased to announce the AWS Marketplace availability of OpenText™ Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost. While other contact center vendors “support” and “integrate” to Amazon Connect, leaving a company’s service, support, maintenance and upgrades on their shoulders. But now customers can purchase OpenText Qfiniti directly from AWS, offering a host of advantages.


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