• OpenText™ | Blogs
  • 21.01.2020
  • EN

OpenText™ "Improving user adoption with the right user experience"

User adoption is a major factor in achieving successful enterprise software implementations, but one that is often missed. While much attention and investment goes into enterprise technology implementations, little thought is often given to the user experience and the user adoption process.

When organizations commit to focusing on user adoption, they see a significantly reduced spend on implementation, higher productivity from their employees and, overall, a more successful software implementation. However, user adoption is more than just training. Adoption means changing your employees’ behavior and making collaboration and information management integral to the way they work.

When you bring people on board with a good user experience, you reach your adoption goals quicker. As an example, a software implementation with rigid layouts that can’t be adjusted for specific user needs may be seen as difficult to use and result in lower adoption rates. However, when employees are brought into the change from design to implementation, they’re more likely to embrace the change and integrate new practices that will increase their productivity. Having a clear adoption plan can help ensure users understand why they should adopt the new software, and how they will use it.


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